What is a Claim? Claim[kleym]noun1.An insurance Claim is a policyholder’s request to an insurance company for restitution based on the terms of the insurance Policy. The insurance company, through an Adjuster, investigates the validity of the Claim and pays the policyholder. Share | Have A Question About This Topic? Name Email Address Question Thank you! Oops! Related Contents The Best of Both Worlds Here are a few reasons we’ve chosen to be independent. What is Risk? Do you know what Risk is? Combine Your Policies and Save Some things just make perfect sense in pairs.